Ecommerce Executive - Ocado Smart Platform

External account management

• Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required. Onboarding new suppliers, Trading Managers and Assistants, and Merchandising team members


• Be aware of any related media in the supplier's media plan, eg. Shop-in-shops


Internal account management

• Communicate daily status to Supplier Content Design Team Lead, and relevant business partners where required


• Identify and escalate issues where required


• Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time


• Liaise with the Merchandising team to deliver completed assets on time


Workload management

• Set up and manage processes for each promo period


• Anticipate workload/resource requirements and plan accordingly. Produce reports to track efficiency. Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time


• Continuously improve the process


Quality control

• Ensure that all suppliers have up-to-date application guides. Ensure that all suppliers have up-to-date templates. Ensure that all banners are correct. Feedback corrections to suppliers and/or correct banners as applicable


Design

• Create internal banners, understand brand guidelines, and optimise media within set guidelines


Stream management

• Manage the delivery of the day-to-day output of their dedicated area


• Using Insights data, report on the effectiveness of each area post promo


• Be an agent for change in your area, developing, self-evaluating, and enhancing processes, whilst also acting as the promoter of your stream


Strategy

• Thinking within Workstream - how owned plans & actions affect others in the same workstream, how plans & actions of workstream team members affect owned plans and collaboration opportunities within the same workstream


• Collaboration


• Actively looking for opportunities to improve owned areas, and to collaborate within workstream (e.g. Digital & CRM)


Day-to-day duties include:

• Share up-to-date application guides and templates with all suppliers


• Update guidelines and supporting content for internal and external parties where required


• Check artwork against Ocado Retail application guides


• Correct or feedback to suppliers as required


• Upload all banners into Scribe


• Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time


• Liaise with the Merchandising team to deliver completed assets on time


• Proactively communicate workload status to business partners


• Develop and maintain positive relationships with all stakeholders


• Set up the SFC sheet


• Create NST's


• Brief suppliers


• Download media


• Process late media


• Optimise banners


• Check banners


• Check missing media / promotions


• Map categories


• Add content (search / category)


• Onboard suppliers
  
  Good attention to detail


• Commercial awareness


• Ability to multitask and prioritise workloads in fast-paced environments


• Good verbal and written communication skills


• Adobe CC - Photoshop


• MS Excel


Desirable

• CMS expertise


• HTML


• Good project management or account management experience


• Tableau
  
  We're Ocado Retail. We're the people powering Ocado.com, the world's largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world's biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.


We're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring our best selves, and Challenge what's possible.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of tomorrow, today., We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver 'Apollo Court' as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It's a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they're now available to easily learn about using our new platform 'Pick 'n' Mix'. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

• 26 Days Annual Leave plus bank holidays


• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)


• 50% income protection


• 4x salary life insurance


• 15% Ocado.com discount


• 20% Marks and Spencer discount


• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service


• Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)


Health & Wellbeing

• Private Medical Insurance


• Critical Illness


• DigiCare+


• Healthcare Cashplan


• Health Assessment


• Dental Insurance


• Eyecare Vouchers


• Digital GP


• Mental Health


Flexible Benefits

• Tax-efficient electric vehicle leasing scheme


• Access to a retail discount platform, providing discounts and cashback


On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station


• Regular socials, including Town Halls and Mixers & our ORL Summer Party


• 'The Fig' (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.


• As part of our inclusive nature, help make change within the business and join any of our Networks