E-Commerce Processor LINNWORKS & MAGENTO EXPERIENCE

Location: Ideal locations: London, Bedfordshire, Northamptonshire, Hertfordshire. Flexible remote work with regular in-person meetings.

Hours: 25 hours per week to start (Preferred: 09.30am-2.30pm, Mon-Fri; flexible arrangements possible). Full time to be discussed post probation.,

• List and update products across all platforms at specific times as per publisher requirements.



• Handle order placement, dispatch, raising credits, stock control, and creating sales reports.


Data Handling:

• Import and dispatch client and subscription mail-out lists (CSV format).



• Manipulate data for reporting purposes for other departments.



• Multi-Channel Order Management:



• Manage multi-channel orders (Amazon, eBay, Meta, Treadstone, etc.)



• Ability to list across multiple platforms and manage stock across all platforms.



• Actively work with Directors to build a digital first solution for our e-commerce platforms.


Mailing Systems:

• Experience with distribution systems like Royal Mail, DHL, Deutsche Post.


Communication:

• Respond to emails within 24 hours according to company SLA.



• Liaise daily with warehouse team for smooth delivery operations.



• Serve as the main contact for IT provider E-Business Guru.



• Address queries and complaints effectively.
  
  Proficient in Linnworks and Magento systems with a minimum of 2 years' experience.



• Technical programming experience is a bonus.



• Knowledge of working with CRM packages.



• Knowledge of working with E-Mail marketing packages.



• Knowledge of working with Meta stores.



• Knowledge of 'linking' the above to accounting package, (Xero), is a bonus., Fluent in written and spoken English; additional languages are a plus.



• Administrative Tasks:



• Experience with Microsoft Excel and Word at an intermediate level.


Skills:

• Excellent analytical and organizational skills with attention to detail.



• Provide basic IT assistance to team members.



• Ability to automate and standardize processes where possible.



• Continuous upgrading of systems to improve efficiency and productivity in our digital space.



• Handle general ad hoc tasks as assigned by directors/line managers.


Reporting:

• Provide weekly updates to Directors.


Experience required:

• Linnworks: Minimum 2 years (Required)



• Magento: Minimum 2 years (Required)



• Similar Role: Minimum 2 years (Preferred)
  
  Salary and Benefits: To be discussed with successful applicant. Based upon the applicant's experience.