E- Commerce Manager

This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager.

In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue.

As the E-Commerce Manager, you will be responsible for maximising e-commerce revenue by optimising the martech stack, improving audience insights, product development/management and promotion through digital and offline marketing channels.

As part of the Fundraising and Supporter Engagement team, you will work closely with colleagues in Supporter Engagement and Giving, Strategic Communications, Finance as well as external agencies and suppliers.

This role has line management responsibilities for two-part time colleagues, the E-Commerce Promotions Officer and the E-Commerce Products Officer.

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub.

You should have experience of leading, motivating and managing a team as well as demonstratable experience of working in e-commerce ideally in cycling/outdoor or an allied industry.

You will have previously improved customer experience and increased loyalty, as well as having worked with Shopify, website content management systems and ideally integrations with Facebook and Amazon. You will be skilled in project delivery to agreed deadlines and budgets.

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.

We're all here to change things! You'll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.

We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.

You will need to be experienced in delivering, interpreting and actioning insight through high quality, consistent data to increase sales and of using paid and organic channels including SEO.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing

28 days' leave per annum plus bank holidays for full-time working

Ability to buy an extra week of annual leave (pro-rata for part-time staff)

Staff volunteer days

24/7 free, impartial and confidential support service

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans

Bike, computer and season ticket loans

Discount benefits

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)

Death in Service benefit - 3 x annual Salary

Family Friendly

Enhanced maternity and paternity pay

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)