Duty Manager - boutique luxury hotel

We are looking for a Duty Manager on a full-time role. Reporting directly into the Front Office Manager, this role focuses on front office and has some elements of food & beverage.

Working pattern: 40 hours per week / working 5 days on and 2 days off / shift work

We are looking for someone who has previous experience in a similar role in a four or five star hotel, with excellent communication and organisational skills; a proven track record of problem solving while remaining calm. Someone flexible, innovative and adaptable.
As a Duty Manager you will:

• Working with the management team and Head of Departments across the hotel to support the efficient running of all departments.


• Demonstrating the ability to drive business and promote all the services.


• Having lobby presence to meet and greet guests with warmth and answering any queries they may have.


• Supporting the Front Office team with VIP guests.
  
  Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.


We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and are proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

The Egerton House Hotel, part of the Red Carnation Hotel Collection, is a beautiful town house hotel with 28 bedrooms. Our wonderful drawing room is where our fabulous range of Afternoon Teas are served and our stylish bar is world famous for its Martini cocktails. This five star deluxe property is located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod's and the V&A Museum. Service, quality and luxury are the hallmarks of this boutique hotel, which epitomizes style, flair, wonderful comfort and the latest in modern amenities.
What is in it for you?

• Professional, award winning training and development opportunities


• Recommend friend and family bonus scheme worth up to £600


• Free meals on duty


• Discount of 30% off of food and 25% off of beverages in any Red Carnation Hotel outlets


• Complimentary uniform and dry cleaning services


• Holiday allowance increasing with length of service up to 25 days


• Two paid volunteering days each year


• Free access to Employee Assistance Programme


• Hotel based recognition incentives (Employee of the month up to £200)


• Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally


• Staff Appreciation Party and other Employee Recognition Events