Duty Manager

As the Duty Manager you will be expected to take to ensure that the highest level of service is offered to guests.,

• Assist the Operations Manager with the Restaurant operations including Breakfast and Dinner Service.


• To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.


• You would control costs through correct stock usage, storage, rotation, par stock levels maintained and minimise waste to meet with Company standards.


• Keeping the team up to date about departmental, hotel and company activities through daily communications


• Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.


• To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities


• To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve carrying out appropriate training.
  
  The ideal candidate would posses excellent knowledge of food and beverage and Guest Relations and be passionate about hospitality. At least two years in a similar position is essential along with excellent, team management skills., Excellent Customer service skills, standards driven, good organisational skills


• To be able to make decisions in a fast paced environment and to enjoy it


• To be great at up-selling - anticipating customer needs as well as improving the bottom line


• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management


• To be able to communicate to and motivate your team providing day to day leadership and direction
  
  Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group., Coast & Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values., If you're looking for a hotel that lets you make the most of the beach then the St. Ives Bay Hotel Cornwall could not be a better choice. Located right on the beachfront, you can be on the beach from your hotel room in no time at all. The beaches in St. Ives are ideal for having fun in the sea, getting a good tan, or just relaxing in good company.


The stunning beaches are not all that the famous coastal town of St. Ives has to offer. Our guests can also visit the world-class Tate art gallery, take a trip to stunning land's end, see the historical St. Michael's Mount castle, or visit the impressive Eden project. Spend the day exploring the coastline before kicking back at the spectacular St Ives Hotel for some R&R. Learn more in our local guide.

The St. Ives Bay Hotel has 87 bedrooms, with a selection of single, twin, double, and family rooms available. Superior rooms are also available, and for some truly spectacular views we also have rooms overlooking the bay. A restaurant is located in the hotel that serves breakfast, dinner, and evening meals. Or maybe you fancy a drink and a snack in our bar instead.


• Competitive salary


• Excellent on-going support, training and development


• 28 days holiday including Bank Holidays per annum


• learning courses and much more


• Stakeholder Pension entitlement


• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels


• Food and Beverage discounts at all our hotels


• On-going incentives and rewards


• Opportunities to move between hotels and grow with the group


• Meals on duty


• Live in accomodation if required., St Ives Bay The Terrace, Saint Ives, Cornwall, TR26 2BP