Digital Skills Advisor

As a technical inspector you will provide a professional, responsive, and effective surveying and technical inspection service to residents and Phoenix colleagues, while working to ensure that our residents are at the heart of our service.

You will be responsible for working as directed on damp and condensation diagnosis and resolution, or other property damage; diagnosis and remedy of property problems; pre-and post-inspections and quality management. You will produce professional property and defects diagnosis reports and remedial works specifications in relation to property surveys undertaken, including Housing Health and Safety Rating System (HHSRS) assessments.

The successful applicant will have the ability to write clearly and effectively and deliver technical information to a wide range of audiences, coupled with good analytical skills, an eye for detail and the ability to handle numerical, property and financial information.

A positive approach to excellent customer service, care delivery and a commitment to quality is also required for this role, with a good level of knowledge and understanding of property management, property inspections and defects diagnosis in a social housing environment.

Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it's helped us earn a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new corporate plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.