Deputy Manager

The main duties of a Deputy General Manager are to assist the Unit General Manager in the successful running of our operations by ensuring that systems and controls set out by our Central Support team are being adhered to, and taking charge in front-of-house side of unit operation.

We expect our Deputy General Managers to take a lead role in the development of the team specifically at the management level, to ensure a brilliant experience for our customers.

Manager's Main Responsibilities

Leading and Developing People

• Take responsibility for personal development by completing in-house training, attending courses and identifying needs.


• Working with the Management team on the implementation of personal development plans for key members of staff.


• Identify recruitment needs and take an active role in the recruitment of new staff members.


Building a sustainable and Innovative business

• Be involved and contribute to team meetings.


• Maintain effective communication, at all times, among the team, management, and head office.


• Propose and implement local marketing strategies to maximise room occupancy levels.


• Conduct regular SWOT analysis and identify areas for growth and opportunity.


Achieving Targets and Growth

• Assist in achieving all financial targets.


• Manage and maintain correct staffing levels.


• Input into the annual budgeting process.


• Attend Profit and Loss meetings and agree on actions.


• Arrange for any issues to be briefed at weekly team meetings.


Maintaining Controls and Standards

• Manage the opening and closing of the unit ensuring all procedures are adhered to.


• Carry out instructions given by the management team and head office.


• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage.


• Deal with deliveries and report any loss or damage to the manager.


• Be responsible for cash-management issues.


• Always adhere to all company policies and procedures and licensing laws


• Monitor and manage maintenance issues.


• Manage office administration as instructed by the Unit General Manager


• Ensure that all Daily standards Audit are completed a minimum of twice daily.


• Report any faults or damage immediately to the Unit General Manager


• Be responsible for evacuation, in cases of emergency, acting as the first point of contact for the team, guests and the emergency services.


• Report any security issues to the Unit General Manager immediately.


• Take responsibility for extra management tasks, as required, in the Unit General Manager's absence.


• Follow GDPR guidelines and follow Beds and Bars policy as to data handling.


Providing a Brilliant Experience for our customers

• Ensure all staff members are aware of all current promotions and products through regular briefings.


• Deliver excellent customer service and customer management, always.


• Work alongside the management team to continually improve the product
  
  You must:


• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.


• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units' country.


• Have an up to date/active bank account in your own name.


• Be able to converse fluently in English.


• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit.
  
  Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that's dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.


Our industry-leading benefits include;

• 50% off Food and Drink in all of our bars


• 50% off St Christopher's Inns accommodation in Europe (and other partners across the world)


• Industry-recognised training


• Regular incentives and trips away


• Employee of the Month, Quarter and Year awards with cash rewards


• Free mental health support, counselling and care


• Award-winning company development schemes


We love to work hard and play hard, and we're always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!