Deputy Hotel Services Manager - Healthcare

As a Deputy Hotel Services Manager based at Wythenshawe Hospital, you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience. Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves patient and client expectations, creating a positive and comfortable environment for everyone.
In this exciting role, your focus will be on assisting with the provision of Hotel Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level. To achieve this, you will build and maintain a strong working relationship with our client and their operational teams throughout the trust. You will play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. Your role is vital to the success of our operations, as you support with the efficient and effective delivery of our food and domestic services.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you'll do:

• To ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services


• Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to maintain high standards and smooth operations.


• Monitor and maintain high levels of client and service user satisfaction through regular assessments and customer satisfaction surveys, ensuring we meet and exceed expectations.


• Responsible for the recruitment and management of direct reports. This will include responsibility for their development.


• Ensure that health and safety standards are understood and delivered across all of hospital operations.


• To work collectively with the Finance team to support delivering budgeted profit and turnover for services and accounts
  
  Strong operational background in Domestic services, facilities management and/or catering sectors.


• An experienced leader who is effective directing others


• Strong understanding of consumer trends in relation to retail and food service


• Experience in a hospital environment and comfortable operating at ward level with a strong bedside manner


• Knowledge of food hygiene issue


• Strong understanding of Microsoft office and general IT systems


• Willingness to get involved and offer a flexible approach to working.
  
  £28,000pa - £32,000pa + excellent benefits

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• A flexible and dynamic work environment, fostering work-life balance.


• Competitive compensation, recognizing your valuable contributions.


• Access to ongoing training and development programs, empowering you to grow professionally.


• Countless opportunities to grow within the company, supporting your career progression.