Deputy Business Support Manager

We are pleased to share an exciting opportunity within our Child, Family and Young Person's (CFYP) Care Group, working within the Dragonfly Unit.
The Dragonfly Unit is a 12 bed Adolescent General Admission Unit, supporting young people between the ages of 13-17 alongside their families.
Do you have an interest in data, information and experience in Leading a Team? Are you looking to take the next step into Leadership and Management or develop your existing skills?
If your answer is yes, yes, yes, we would very much welcome your application to undertake the newly created role of Deputy Business Support Manager.
We are looking for someone with excellent communication skills and a keen eye for detail, who can effectively manage multiple tasks, work on their own initiative and prioritise their own workload. The successful candidates will be flexible, have experience in business and performance management, be well-organised, motivated and dedicated.
This post will work closely with our Performance & Information Business Support Manager and Senior Management Team to support the development and transformation of Children's Mental Health Services in Suffolk and Norfolk.
Previous administration experience is essential and experience of working with senior colleagues, use of ICT applications/packages, diary management, data and excel presentations, minute taking, line management and extensive knowledge of all Microsoft packages, You will be responsible for:

• Supporting performance reporting across the Care Group


• Assisting senior managers and teams to own their data and information


• Assist with developing the Care Group Business Continuity and Resilience Plan under the direction of the Business Support Manager


• Line manage Business Support colleagues and support peers with the same. Lead on recruitment, undertake monthly Management Supervision, promote adherence to Trust Policy, support compliance in all areas and undertake budgetary requirements.


• Working with other deputies and BSMs to share good learning and implement new solutions to drive performance in all areas, data quality and continually seek ways to improve Young People's care


• Working with the Contracts, Performance, and Information Team to develop robust and efficient reporting and escalation processes, EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

The role requires initiative, discretion, attention to detail and the ability to work with minimum supervision to deadlines.
Excellent administrative, organisational and communication skills are essential to the success of this role.
While the successful applicant must be able to demonstrate their skills to meet the requirements of the role, we encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust's values of Positively, Respectfully, Together; we are committed to promoting a positive culture in the workplace for everyone., Be keen and willing to learn and develop themselves
Understand data and information, and be comfortable dealing with it
Have experience working with people of all levels of ability and seniority
Be willing to explore new ways of working
Be an experienced staff leader able to deal with complex situations
Be experienced in dealing with IT and particularly electronic patient records. Be experienced in collating and analysing data for projects and creating reports
Providing administration to project groups i.e. note taking, agenda preparation and coordinating diaries for meetings as required

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!, Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Benefits included with this role are:-

• NHS pension


• a comprehensive in house & external training programmes


• career progression


• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)


• staff physio service


• gym membership


• NHS discounts and many more.