Data Scrum Master

The Data and CRM Team require a Scrum Master to join the team who will be responsible for managing the sprint cycles for the Salesforce Development team and Business Intelligence team. Following the launch of Salesforce as ARUK's new CRM system in December 2023, the team have adopted Scrum methodology, and the Scrum Master will be required to continue to embed this new way of working in the team.

The Scrum Master will have a strategic role to play in understanding the organisational priorities and how this influences the work of the Data and CRM Team. You will be required to work across teams and at all levels of the organisation, with communication a core part of this role. You will also be required to provide project management support to key initiatives in the Data and CRM Team.,

• Facilitate the Salesforce Development team and Business Intelligence team's fortnightly sprints.


• Manage the sprint meetings, ensuring outcomes are always clear and blockers are identified at the earliest opportunity.


• Work with the sprint teams and internal stakeholders to ensure the backlog is maintained, priorities for upcoming sprints are identified, tasks are sized, and the sprint workload is realistic.


• Responsible for ensuring blockers are identified and working with the relevant stakeholders to eliminate them.


• Facilitate discussions between teams where there are conflicting priorities or new priorities emerge that require re-prioritising the sprint backlog.


• Ensure there is an excellent communication strategy in place, so all key stakeholder groups are fully informed of the prioritisation process, progress during sprints and what has been delivered each sprint.


• Coach the Data and CRM Team in Agile Scrum principles and practices and guide the team to a higher scrum maturity.


• Train new starters in the Data and CRM Team and key internal stakeholders in the ARUK approach to Scrum delivery.


• Provide project management support for the Data and CRM Team on internal team projects that fall outside of the sprint work.
  
  Experience of facilitating work through sprint cycles as a Scrum Master.


• Excellent knowledge of Agile Scrum principles and practices.


• Demonstrable ability to work with and influence a variety of internal and external stakeholders at all levels of the organisation.


• Excellent communication skills, particularly when communicating technical developments to non-technical audiences.


• Working knowledge of project management tools, ideally Jira.


• Excellent communication skills, with an ability to build relationships, trust and inspire confidence at all levels.


• Strong team player who can work both independently and collaboratively with stakeholders.


• Excellent planning and organisational skills, and able to manage a varied workload.


• Able to adapt to changing priorities and flexible in approach to managing work.


• Strong negotiation and influencing skills.


• Mentoring / coaching experience.


• Demonstrates a proactive and pragmatic approach to investigating and solving problems, striving for continuous improvement and identifying creative solutions.


• Excellent skills in PowerPoint, Word and Excel.
  
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