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Customer Team Admin

Activate Group Limited

Customer Team Admin

Salary Not Specified

Activate Group Limited, Peterborough

  • Full time
  • Permanent
  • Remote working

Posted 3 weeks ago, 22 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2bf0efff06bb4305b6d0bc18dc716a4e

Full Job Description

  • Handle inbound email enquiries from a range of sources within the agreed service levels.

  • Load new email damage rental claims onto the system.

  • Carry out all duties to progress damage rental claims.

  • Act as support for overflow of inbound call enquires.

  • Support other areas of the business with administration tasks as required.

  • Manage queries, issues, or complaints from initial enquiry to conclusion, only escalating where necessary.

  • Using our bespoke software and databases to record, update and maintain information relating to each claim.

  • Manage own workload, prioritising each day and ensuring any tasks are complete.

  • Provide accurate updates to team managers and customers as required.

  • Ensure that all SLA's are met and exceeded Work well as part of a wider team to ensure a high quality of service is still provided during busier periods.

  • Provide a seamless service for our customers, ensuring we are working collectively with other departments to resolve any outstanding issues.


    • Benefits
  • 33 days holiday (including bank holidays)

  • Personal health cash plan - claim back the cost of things like dentist and optical check ups

  • Enhanced maternity / paternity / adoption / shared parental pay

  • Life assurance: three times basic salary

  • Free breakfasts and fruit

  • Birthday surprise for everybody!

    At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.


    • From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

    A bit about us

    Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

    We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

    We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

    Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

    Purpose: Make someone's bad day better

    Values:
  • Make it happen - Be accountable. Take the initiative, work fast, and do a great job.

  • Strive for better - Be bold. Challenge the norm - make small improvements often.

  • Win together - Be a team-player. Win together, learn together, respect each other.