Customer Support Agent

Job Purpose: To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base. Support the business with internal travel requirements and social media activity.,

• Handle customer bookings, enquiries and complaints via telephone and email.


• Initiate contact with passengers and travel agents during advance flight disruption including schedule changes.


• Troubleshoot and resolve routine customer complaints.


• Process routine customer compensation and baggage claims.


• Process staff travel applications.


• Liaise with Operations daily regarding disruption and offer solutions and advice.


• Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements.


• Assist with social media platforms; creating and updating posts.
  
  Customer service background


• Excellent writing and verbal skills


• Strong communication and problem solving skills


• Works well under pressure


• Good initiative


Desirable

• GDS experience


• Social Media application
  
  If this sounds like the job for you, Eastern Airways also offer the following:


• Private Health care


• Company pension contributions


• 22 days holiday as standard


• Reduced travel fare on the Eastern Airways network