Customer Support Advisor

As a Customer Support Advisor, you'll be the friendly face and helpful voice of Tes Global, providing outstanding support to our customers across various channels including email, phone, and webchat. Your role will involve not only resolving customer queries but also championing their feedback within our organization to drive continuous improvement.,

• Handle customer contacts promptly and professionally, ensuring all issues are logged and resolved to meet agreed SLAs.


• Collaborate with internal and external partners to ensure seamless resolution of customer issues.


• Take ownership of customer enquiries, providing technical support and assistance throughout their contract lifetime.


• Maintain up-to-date product knowledge to advise and enhance the customer experience.


• Process advert requests and queries, demonstrating a keen attention to detail and strong communication skills.
  
  Proven experience in customer communication, demonstrating strong comprehension and attention to detail.


• Ability to work collaboratively within a dynamic team environment.


• Positive attitude, flexibility, and willingness to take initiative.


Desirable Experience:

• Previous customer service experience, preferably in a high-volume environment.


• Familiarity with Salesforce/CRM systems and IT literacy.
  
  Join our team as a Customer Support Advisor in the vibrant heart of Sheffield City Centre, and become a pivotal part of our mission to empower educators worldwide! At Tes Global, we're not just a company; we're a community-driven by a passion for education and a commitment to making a real difference., Tes Global is a leading digital education company with a global reach, dedicated to supporting educators for over a century. We provide innovative online products and services to empower teachers and schools worldwide, making a tangible difference in education.

At Tes Global, we embrace diversity and inclusivity, fostering a people-centric culture where everyone is valued and supported. We're committed to equal opportunity employment and encourage applicants from all backgrounds to apply.
Join us in our mission to connect and empower educators worldwide, and together, let's make a positive impact on children's lives through education.

What You Get in Return:

• Generous annual leave and pension scheme.


• Hybrid working model, combining office and remote work.


• Comprehensive health and well-being benefits.


• Modern city center offices equipped with state-of-the-art facilities.


• Access to a range of employee benefits and development opportunities.