Customer Support Administrator

Customer Support Administrator RCN Cardiff Gate, 35 hours, fixed term contract/secondment until December 2024 At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over half a million members - all we can see are the infinite possibilities for a brighter future. Join us and you will too. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values. As a customer support administrator, you'll use your enthusiasm, positivity and your customer service skills to deliver an exceptional service to our members. In this varied role every day will be filled with possibilities. You will be taking inbound calls, making outbound retention calls and answering member

queries via email and web chat. We'll look to you to deliver excellent customer service consistently across all our communication channels. It's a great way to build on your skills and experience and develop your potential. As well as exceptional customer service skills, to join us you'll need great communication, customer retention experience, rapport building skills and, ideally, have a contact centre background in a customer service environment. Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do. To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

The person
What we offer you We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.