Customer Success Manager

Maintaining regular interactions across Asia installed base portfolio through calls and face to face meetings (this includes regional travel within Australia/Asia on a quarterly basis).
Regularly performing needs analysis and account servicing (config, process review etc) to meet client needs.
Preparing and educating clients about system upgrades or improvements that coincide with our product marketing.
Proactively providing input into product upgrades and overall development.
Collaborating frequently with Head of Customer Success and the wider Customer Success team.

Client focused, you are looking for a role that blends people and technology to drive successful outcomes for our leading clients. You could have either worked in HR/TA previously or have partnered with businesses to enable them to get the most out of a software solutions. Your role is to strategically partner with our clients in Asia to ensure they are getting the most out of the PageUp solution. To do this you will need to understand what their Talent Management Strategies are, and ensure that they have the right processes and configurations set up and the right training to allow the PageUp software to enable them to meet these goals.

You are comfortable working remotely and are flexible working within Asia time zones.

Bilingual in English and Mandarin or Cantonese is highly regarded, however not essential.

Here's what we know for sure: companies work well when they've got the right people. That's what inspired us to build a SaaS platform that makes recruiting, onboarding, developing, and retaining people simple. From humble beginnings in Melbourne, we are now proud to have homes in Sydney, the USA, UK, Singapore, Manila, and Dublin. Our platform is used by 2.6 million customer-employee users in over 190 countries, (but that's enough about us)., Our customers love PageUp for its deep functionality and ability to be configured for various workflows and industries, all accompanied by outstanding customer service. We continue to look at ways we can provide more value to our clients and have recently acquired Clinch to be able to provide Recruitment Marketing software to our clients. Used in over 190 countries, PageUp is a truly global solution.