Customer Services Representative - GAYE
Charities Aid Foundation
Customer Services Representative - GAYE
£24179
Charities Aid Foundation, St Leonard's Street, Tonbridge and Malling
- Full time
- Temporary
- Remote working
Posted 3 weeks ago, 13 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 80b36e1bfc3b40f492bb70916b2f8d63
Full Job Description
- Reconcile GAYE employee donations against the payroll reports received in accordance with HMRC Payroll Giving regulation
- Identify and address any queries on the payroll reports received, which prevents employees donations reaching their chosen charities
- Promote the GAYE online product to existing GAYE employers highlighting the efficiencies of this service
- Pro-actively contact GAYE employers who have not submitted payroll reports
Are you passionate about delivering excellent customer service? Do you like working as part of a busy team that strives to meet deadlines in a timely manner each month? If so, we may have the role for you. - Receiving and reconciling high volumes of data
- Excellent communication skills both written and verbal
- Inquisitive mind set with an aim to resolve complex queries and seek resolution
- High level accuracy and eye for detail
- Ability to manage own workload, yet maintain strong team work ensuring that SLA's are maintained
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities. - Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes
We're looking for a talented Customer Service Representative to join our Give As You Earn team within our Customer Operations division at the Charities Aid Foundation (CAF).
You will be an integral part of the team who support our GAYE customers using your excellent customer service and administrative skills. Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you will be based most of your time in the office and part of your time working from home., This role is for you if you have experience of working within Customer Services or processing and reconciling data, or have relevant transferable skills and are keen to make a difference to society. We are looking for:
We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.
Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.
Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.