Customer Services Representative

The successful candidate will work within a fast paced dynamic environment, having responsibility for ensuring the Atradius Customer Service Team delivers service excellence to all our customers and brokers, while providing critical day to day support to Account Managers on all risk and policy queries. The team prides itself on having technical expertise, local market knowledge and the ability to form close relationships with customers and brokers.

The role is hugely varied, requiring an individual to understand and interpret the needs of the customer and providing a quick resolution to all enquiries received. Excellent problem solving and communication skills are key to delivering a high standard of service.

As part of this team you would contribute to the overall strategic and operational goals, driving change, improving efficiency through operational and technological development. You will need to develop a good understanding of the Commercial and Risk strategy. Formal training will be given in order to obtain your underwriting authorities.

Knowledge, Skills and Experience

• Some experience working in a customer service environment would be preferable


• Ability to work within a large team environment, adaptable, flexible, sharing learning experiences within the team


• Good grasp of key skills, time management, technical, operational/practical approach to managing the situation


• Understands the importance of prioritising work, translating these activities into high quality responses. Service level agreements consistently met


• A committed positive attitude leading by example


• Active listener, able to grasp the customer issue


• Genuine empathy, understanding and friendliness
  
  The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.


At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers., The Atradius Customer Service Team based within our Commercial Unit in Cardiff, is looking to recruit a new representative to join this experienced highly motivated team.

We are a global company and recruit talent throughout the world. We promote a positive and diverse working culture for all our people and value experience and expertise from a wide variety of backgrounds. If you feel you meet the requirements of this role then we want to hear from you. In return, we offer the following benefits:

• A dynamic, international and challenging work environment


• Training and support to reach your full potential including the opportunity for continuous professional development


• Competitive salary and commission scheme


• Hybrid working (work up to 2 days a week from home


• Market leading pension package (Currently 12% employer contribution with no required employee contribution and 3% contribution matched)


• Income protection scheme (covering 75% of salary plus pension contributions)


• Life assurance cover at 10 x annual salary.


• Employee Assistance Programme


• Income protection insurance to cover any absence due to illness


In addition to the above, we operate a salary sacrifice scheme whereby you can take advantage of discounted rates in terms of private dental cover, private health insurance retail vouchers, cycle to work scheme etc.