Customer Services Coordinator

What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That's why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.
The Opportunity/Role
Reporting into our Customer Services Manager, you will be responsible for managing the sales order process from receipt to delivery, providing a dedicated service for our customers, facilitating a high standard of customer service, in line with customer and Aliaxis expectations.
Key Responsibilities will include:

• Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to enquiries, all requests for information and resolution of issues.


• Manage the sales order process from enquiry through to order and delivery - including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison - and efficiently handle all stages of our business administration function delivering our commitments, including but not limited to sales order processing, complaint/concern recording and credits.


• Secure sales and opportunities for the company, within the Company's pricing policy guidelines/ customer terms to contribute to the Company Plan and Sales Budget.


• Manage the customer concern/complaints process, including receipt, review, resolution, and implementation of corrective action, logging/recording and identifying preventative action.
  
  Customer service experience, preferably within Manufacturing or B2B environment


• Able to communicate clearly and professionally - both verbally and written.


• Very high service orientation, displayed consistently. Able to achieve consistent customer service excellence irrespective of situation


• Ability to maintain existing external relationships with key contacts and demonstrate influential use of the same. Ability to create excellent working relationships with key contacts and maximise through identifying and using strategic influencing techniques
  
  3.4 out of 5

Huntingdon
Hybrid work
£25,000 a year - Full-time, Pulled from the full job description

• Company pension


• Cycle to work scheme


• Employee discount


• Work from home, 33 days holiday (inc bank holidays) with the option to purchase up to 5 more


Life Assurance 6x annual salary
Critical illness cover
Hybrid working policy - work from home two days a week!
Enhanced parental leave
Great discounts on local retailers and restaurants
Fantastic Health & Wellbeing package including an Employee Assistance Programme
Company Pension contributions up to 10%
Dental and healthcare cash plan
Cycle to work scheme
Plus many more
Equal Opportunity Employer
At Aliaxis UK, everyone is welcome. We don't want you to 'fit our culture', we want you to help us develop it and celebrate the unique talents of every single one of our colleagues. We're committed to nurturing a diverse and inclusive workplace where everyone has the same opportunities. We strive to make sure everyone feels like part of our business, where colleagues care about each other and feel empowered. We recognise that for Aliaxis UK to thrive, our colleagues need to thrive too.
We understand that applying for a job can sometimes be a challenge. While we continually work hard to ensure our application process is as straightforward as possible, we're here to support you should you require any reasonable adjustments - after all, we want you to shine! Just let our recruitment team know at the earliest opportunity, who will be happy to help.
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