Customer Service Supervisor

This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Stevenage Library, ensuring high standards of customer service are maintained at all times.

About the role
Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.

As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.

You will contribute to the Inspiring Libraries ambition of attracting more visitors through participation in, and support of outreach and promotional activities within the community.

You will be assisting the public with enquiries and supporting the Library Manager with planning and event delivery. You will also ensure our volunteers are supported appropriately and that the staff are achieving their objectives.

You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
Experience or knowledge of delivering a high level of customer service and resolving customer queries
Ability to successfully supervise a team, using collaboration and delegation to achieve aims
Skills to support maintaining Health & Safety, Property, and training requirements in the workplace
As part of the Stevenage Library local management team, you will have the opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.