Customer Service Specialist
National Physical Laboratory
Customer Service Specialist
Salary Not Specified
National Physical Laboratory, Tewkesbury
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 94c5a742cd4843908aec37a2a5d64e60
Full Job Description
- Manage and log customer enquiries in accordance with the appropriate business processes and systems.
- Resolve customer queries professionally and efficiently keeping them updated on progress, where applicable allocate enquiries and requests to the appropriate individual/resource and liaise with customers to keep them fully informed of progress.
- Ensure that all orders are updated through the appropriate systems so that invoice requests are accurate and processed promptly.
- Build relationships with customers to understand requirements, maximise sales and ensure that commitments are achieved.
- Develop knowledge, skills and experience and contribute proactively to continuous improvement through implementing new work practices as required.
- Provide support to other members of the team, when required.
- Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety.
You should have worked in a customer focused environment and have a natural drive to go above and beyond. A good listener, a team player, supremely organized and IT proficient. At NPL, we learn from each other, respect each other and work together to do better. - Experience working within a customer service environment.
- Strong communication, organization and time management skills.
- Experience of using a CRM/ transaction management system and preferably Microsoft Dynamics D365.
- Good working knowledge of Word/Excel
- Ability to work independently and as part of a team.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.
NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.
At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we're creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.
We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.
To ensure everyone has an equal chance, we're always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.