Customer Service Representative

Working hours will be Monday - Friday, between the core hours of 07:30am and 17:00pm. This position is based, onsite (5 days per week), in our Bristol head offices.

As a Process Administrator, within our Account Recordkeeping department, you will be trained in data entry to update shareholder details following their requests into one of our systems. Transactions will include the transfer of shares from one party to another, requests to sell shares, account updates including address changes, dividend payment elections and a variety of other maintenance transactions.

There are specific service level standards related to the review and processing of the transactions so the ability to prioritize your daily work to meet the challenge is a must. Flexibility and dependability are important in this role. If you have keen organisational skills, and either data entry experience, strong reading comprehension abilities or you are just looking for a difference in career, this may be the perfect fit for you.

If you're the type that likes to be detailed oriented and take pride in working through a workload independently, you will find this position very rewarding.

Some of your key responsibilities will include:

• Process and/or review routine and complex data entry transactions along with communicating directly with clients, brokers, or relationship managers within established productivity and quality standards.


• Research, follow up and resolution of stakeholder inquiries and deficient transactions presented for processing.


• Review and ensure that the required legal documentation and/or client authorization has been obtained prior to processing.


• Research any out of balance conditions with the Reconciliation Team.


• Daily review of information pertaining to processing feedback and procedural updates.


• Required to work overtime and assist on other functions or departments during peak volumes to assist in meeting our clients service level agreements.
  
  We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working [KM1] ., As you can imagine, we need you to have great attention to detail. Supporting a core process isn't an easy job, so being able to think independently, problem solve, and work quickly are some key skills that you'll need for this role.


Other key skills required for the role include:

• Good communication skills


• Good Technical skills, Computer skills


• Eager to learn


• Attention to detail, specifically for the purposes of Reading Comprehension


• Keen organisational skills, and ability to multi-task


• Willing to adhere to compliance-related class testing and certification as required.


• Good data entry skills


• Previous hands-on experience in a metrics-driven environment where there were established productivity and quality standards preferred


• Proficient in Microsoft packages preferred
  
  Founded in 1978, Computershare has become the world's largest global transfer agent. We facilitate shareholder recordkeeping and communications. We are trend setters leading the way while keeping our employees engaged through skill building and growth opportunities.