Customer Service Representative

As a Customer Service Representative, your role entails consistently delivering exceptional customer service and maintaining a high standard of communication across all interactions. A vital aspect of this position involves conducting surveys for IMDS Work Types and performing Water Regulations Inspections.

Here are some of the activities you will be involved in…

• Conducting surveys across a variety of work types, utilising your detailed operational knowledge of metering and developer services operations.


• Resolving issues and complaints, particularly regarding billing queries, through field visits and effective communication.


• Performing water regulations inspections to ensure compliance with standards and promptly identifying and addressing any non-compliance issues.


• Installing, exchanging, and troubleshooting smart meters to ensure efficient water usage and network communication.


• Providing personalised water-saving reports to customers and fitting water-saving devices in their homes to promote sustainable practices.
  
  You are self-motivated and disciplined, capable of handling a variety of tasks with flexibility, who is able to managing complex billing inquiries and challenging customers, applying regulatory knowledge effectively. You should also be comfortable working independently in all weather conditions.


Desired skills and qualifications include certification in construction skills, SWQR Street Works & EUSR National Water Hygiene, and knowledge of WRAS Water Supply/Water Fitting Regulations. Additionally, two years of experience in a customer service environment, a full driving license, and an NVQ in Retro Fitting Water Saving Devices are preferred, along with expertise in CDM Design.

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.