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Customer Service Practitioner Apprentice MATTISHALL GOLF CLUB LTD

Mattishall Golf Club Ltd

Customer Service Practitioner Apprentice MATTISHALL GOLF CLUB LTD

£13312

Mattishall Golf Club Ltd, Mattishall, Norfolk

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 1 week ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9967a214728a46319ec1526100cf9e51

Full Job Description

  • To support the general manager in the day to day running of the club

  • Be responsible for own training and development ie first aid

  • To assist with marketing ideas and initiatives

  • Support and work alongside the club professionals

  • Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained. Assist with stock-take quarterly on shop sales stock. Annual stock-take required (31st October) for accounting of all stock

  • Liaise with suppliers

  • Work to encourage new members both to the Golf Club and Academy

  • Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues

  • Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses

  • Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users

  • Maintain course etiquette and rules.

  • To be aware of fire drills and health and safety

    Level 2 Diploma customer service practitioner

  • City & Guilds Level 1 Functional Skills maths

  • City & Guilds Level 1 Functional Skills English

  • End Point Assesment

  • 20% of your working hours will be off the job training, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Patience, GCSE or equivalent English (Grade 4) Essential

    • GCSE or equivalent Maths (Grade 4) Essential, An interest in golf is desirable but not essential

    Mattishall Golf club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience


    • Apprenticeship standard

    Customer service practitioner

    Level 2 (GCSE)