Customer Service Planner

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

What will I be doing?

- Organise and prioritise tasks based on priority and resource availability

- Ensuring efficient allocation of resources and meeting customer expectations.

- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on on time

- Make informed decisions and adapt schedules in response to changing circumstances.

Do you have excellent customer service skills and an ability to prioritise your workload?, Good administration skills, with the ability to handle multiple tasks and work under pressure.

- Ability to work independently and as part of a team, demonstrating initiative and accountability.

- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.

- Ability to prioritise tasks and manage time efficiently.

- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

You will be working 37 hours per week, your shifts will vary between 6.30am and 9.30pm, involving a week of early shifts followed by a week of late shifts.

- Weekend work will be required, with one weekend per month.

As a valued employee, you'll be entitled to:

• Personal private healthcare


• Life cover (up to 8 x salary)


• Personal accident cover (up to 5 x salary)


• 23 days annual leave - rising with length of service and the ability to buy more


• Bonus scheme



• Flexible benefits to support your wellbeing and lifestyle.


Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.