Customer Service Officer

The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals. The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers., This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.

If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council's policies and procedures, we would like to hear from you., You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. You will be self-motivated, pragmatic, resilient and take ownership of enquiries to resolution. You will have the ability to follow work instructions and look for continuous improvements in how we do things., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

In return for your commitment, you'll be entitled to our full benefits package, including:

• Regular formal and informal support


• Safe, supportive and positive working environment with regular, reflective supervision


• An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.


• Annual leave up to 30.5 days after 5 years employment


• Access to the Local Government Pension Scheme


• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers


• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.


• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.


• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)



• GCC's Cycle to Work Salary Sacrifice Scheme