Customer Service Manager

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area


• Act as a role model, displaying exceptional service to our customers


• Be highly visible and approachable to customers and your colleagues


• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area


• Ensure compliance of company stock control procedures within the appropriate timelines


• Ensure company property, cash and stock are secure at all times


• Play a vital part in continuing to make our stores a fun place to work!
  
  Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!


It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail environment


• Strong numerical and problem solving skills


• A flexible approach and a 'can do' attitude


• The ability to think on your feet
  
  At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down…and with that, the possibilities for you are endless!
  
  Amazing on the job training


• 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!


• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more


• Wellbeing support & guidance through our Employee Assistance Programme


• A stable & permanent 40 hour contract