Customer Service Executive

We are currently recruiting for a Customer Service Executive to join our team based in Manchester.

Reporting into the Head of Customer Service, you will be joining a highly driven and motivated team to assist in the achievement of sales, profit and customer service targets.

Responsibilities:

• Accurately set up customers and orders on system, completing call logs and reports


• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required


• Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible.


• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.


• Support with the onboarding of customers onto Web ordering


• Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
  
  You will demonstrate a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks


• Ability to establish and maintain working relationships with others.


• Ability and willingness to follow instructions of management, and respond to requests from others in the team in a helpful manner.


• Contributing work and effort to group performance to meet agreed upon objectives and achieve team success


• Show a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation.


• Demonstrates an understanding of the needs of internal and external customers.


• Monitors and manages own time to ensure daily objectives are met.


• Develops and improves procedures in agreement with line manager.


It would also be great if you have:

• Good communication skills


• Computer Literate, numerate


• Self-motivated team player with great attention to detail Previous experience within customer account management / customer relationship management / customer service role


• The ability to work on your own and manage your time whilst being an effective team member


• Ability to build and maintain customer relationships
  
  From £23,000 a year - Permanent, Full-time, Pulled from the full job description


• Company pension


• Cycle to work scheme


• On-site parking


• Sick pay


• Work from home, 25 days holiday plus bank holidays


• 4x Life Assurance


• Pension scheme


• Sick Pay


• Cycle to work scheme


• Employee Assistance Programme


Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types: Full-time, Permanent

Pay: From £23,000.00 per year