Customer Service Controller
Dawsongroup Plc
Customer Service Controller
Salary Not Specified
Dawsongroup Plc, Sutton in Ashfield, Nottinghamshire
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 23 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e50f8d5753134c21b20c5de19236b87e
Full Job Description
The Customer Service Controller will be responsible for acting as the first point of contact for any customer queries relating to assets on rental.
As the Customer Service Controller, you will be responsible for:
- Answering incoming calls which will predominantly be regarding equipment breakdowns
- Making outbound calls to book services for our rental equipment
- Carrying out stock checks regularly and documenting all findings
- Assisting with booking in of small refurb projects gathering information for engineers where needed
- Managing administrative tasks for engineers working within your area
- Liaising with support engineers to gain as much knowledge as possible to any issues using web-based monitoring systems
Be a confident communicator with an excellent telephone manner - Have strong administrative skills
- Be PC literate with the ability to adapt to a wide variety of tasks
- Can work well under pressure
- All candidates will need to demonstrate that they have the Right to Work in the UK.
Dawsongroup TCS ¦offers temperature control solutions for businesses across a range of industry sectors. We have 30 years' experience working with the Food and Drink, Pharmaceutical, Logistics, R&D and Environmental industries; providing each with solutions that improve their processes, efficiency, and productivity.
Competitive Salary - 24 Days holiday + 1 day birthday holiday + bank holidays
- Allocation of a turkey at Christmas
- Employer supported volunteering days
- Life Assurance x2 Annual salary
- Cycle to work scheme.
- Internal promotion pathways
- Refer a friend scheme - earn up to £200
- Flu Jab
- Annual Health Assessment
Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Dawsongroup tcs is at the cutting edge of their field, providing top of the range cold-chain storage for top industry specialists. The team are looking for fresh talent, potential employees that want a career, not simply a job.