Customer Service / Collections Advisor - Subscriptions

One of the main roles in the Subscription department is managing both customer and dealer accounts along with updating loan management systems to reflect new sales, status and payments. Along with supporting customers and dealers with any queries they may have. This could be from setting up new policies, payment queries or cancellation requests and many more.

Duties may include but not limited to:

• Updating excel spreadsheets to include new policies, cancellations and updates for all our dealers


• Actioning cancellation requests from dealers and customers onto all our subscription account systems


• Calculating and reporting payments to dealers on a daily and/or monthly basis


• Updating of the loan management systems. This may include closing accounts, updating payments in and out or creating new savings accounts


• Reconciling accounts on the loan management systems and solving any queries which may arise.


• Supporting the onboarding of new dealers/user requests


• Reporting sale numbers to the team



• Reporting default numbers to the team


• Updating excel spreadsheets and other systems to include account status


• Speaking to customers and merchants via telephone, email and our live chat facility to resolve general queries


• Contacting customers via telephone when accounts fall into arrears


• Resolving customer queries when they contact us for financial difficulties


• Action post relating to queries via our payment system


• Reporting default numbers to merchants for service claims


• Actioning reports sent to us by merchants


• Creating and sending reports to dealers for policy renewals
  
  If you enjoy working in an ever-growing, fast paced environment then this could be the job for you., Exceptional telephone and customer service skills


• Adaptable and proactive approach to work


• Takes ownership and provides solutions


• Confident communicator - written and verbal


• Good attention to detail & data accuracy


• Team Player


• Flexible and adaptable to meet business needs


• Experience with Excel (not essential)


If you feel that you have the skills and experience for this role please apply.

We are currently recruiting for a Customer service/Collections Advisor to join our growing team within our Subscriptions Department in Melton Mowbray on a permanent basis

• Monday Friday between 8am & 6pm (40 hours per week)


• Opportunity to work Saturdays at overtime rate


• Salary is between £22,500 to £26,000 dependent on experience


• Christmas Bonuses given


• 25 days holiday plus bank holidays increasing to 28 dependent on service


• Extra days holiday given over Christmas


• Health care Plan


• Free Parking


• Company Pension


• Yearly pay rises offered


• Opportunities to progress with the company