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Customer Service Centre Advisor

Home Group Limited

Customer Service Centre Advisor

£25264

Home Group Limited, Newcastle upon Tyne

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3aa4486aa61248608936b4e011ff70f2

Full Job Description

  • Provide a customer specialist repairs and maintenance service

  • Assist our Customer Service Advisors and our Contract Surveyors regarding contract and technical issues

  • Dealing predominantly with complex requests from our contractors and assist in complaint resolution with our colleagues

  • Share knowledge on repairs diagnostics with internal and external stakeholders.


    • Fancy going home each day knowing that you have helped change our customers lives for the better. You'll do that here, working for one of the top 10 Great Place to Work in the UK!,
  • 37.5 hours per week between the hours of 8am - 6pm Monday to Friday

  • This is a hybrid role, and you'll spend at least of those 2 days in the office and 3 days working from home.

    Previous experience of dealing with technical diagnostic issues over the telephone with customers and contractors

  • A strong advocate in developing, rolling out up-skill plans for Customer Service Advisor to help build our in-house capabilities

  • Knowledge of or experience of project manage service transfers into Customer Service Centre and handle complex complaints, issues surrounding contract exclusions and re-charges

  • Strong customer service skills and be able to empathise with customer needs

  • Contract management knowledge and experience

  • A team player attitude and are effective in self-management and prioritisation of daily workload.


    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review

    Our team

    Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home!, Disability Confident
    About Disability Confident
    A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    We are Home Group a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that's impressive!!) This isn't "just" any old role, we're looking for "service support heroes"…., Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

    Hybrid working (2 days in office at One Strawberry Lane and 3 days working from home)

    Full time (37.5 per week)

    Salary £25,264 pa, with brilliant benefits including health cash plan!,
  • 34 days leave (includes bank holidays and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too.

  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.

  • Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us!

  • Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

  • We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us.

  • Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.