Customer Service Assistant (Food Retail)

As a CSA (Food Retail) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable


• A reliable team player


• Effective communication skills


• A positive attitude


• Engaged and self-motivated


• Willing to learn and adapt


• Have a basic level of numeracy, literacy, and IT Skills
  
  The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.


Owned by over 260,000 members - including our colleagues - our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces.

With a focus on environmental sustainability, we're proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p.

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions.

Sunday 12pm - 6pm
Tuesday 3pm - 10pm
Wednesday 4pm - 10pm
Friday/Saturday 5pm - 10pm / 1pm - 6pm

Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.,
• Competitive rates of pay


• 20% discount in our food stores, along with other discounts across our family of businesses


• 22 days holiday (plus bank holiday entitlement) which increases with service


• 5% employer pension contribution


• Death in service benefit


• Access to our colleague communications app, The Loop


• Enhanced family leave and pay arrangements


• Opportunities to grow, with award-winning training and apprenticeship programmes


• Great deals and discounts across 100's of high street and online retailers


• Financial wellbeing support, including Wagestream®


Check out the detail of all our colleague benefits here.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.


• Enhanced on statutory terms, subject to service criteria.