Customer Service Assistant

We are looking to appoint a Customer Services Assistant to join our busy Customer and Digital team, helping West Suffolk Council to support our customers and communities.
You will provide high quality administrative and business processing support and reception cover and will also be expected to provide advice to customers, mainly responding to telephone enquiries and emails.
What you will need:
The successful candidate will have experience of working as an administrator in a customer facing environment and will be very organised with excellent attention to detail and IT skills. We are looking for someone who responds positively to change and can make a difference to our service and our customers. This role will require you to work a minimum of 2 days a week in the office, at West Suffolk House, Bury St Edmunds.

West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.

• annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years' service (with an option to buy up to an additional 10 days annual leave each year subject to approval)


• a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)


• flexible working options to enable work/life balance


• agile working (ability to work in the office and from home) with work being an activity we do, not a place we go


• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services


• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary).


• Rail and bus staff discounts


• a range of Health and Wellbeing initiatives including an employee assistance programme


• discounted membership at Abbeycroft Leisure centres


• a culture of learning inspiring staff to focus on continuous learning


• Modern office accommodation