Go to job search

Customer Service Apprentice FIRST HOME IMPROVEMENTS (ENGLAND) LIMITED

First ltd

Customer Service Apprentice FIRST HOME IMPROVEMENTS (ENGLAND) LIMITED

£24000

First ltd, Mile Cross, Broadland

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 2 weeks ago, 2 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: dd9fec073cb44f37bc9950f5ed3330f5

Full Job Description

  • Effectively managing and handling all incoming calls from existing and future customers.

  • Updating customer information on the business database.

  • Documenting all call information according to standard operating procedures.

  • Working in a fast-paced environment and managing several tasks at once.

  • Liaising with all involved parties via a range of communication methods, including phone and email.

  • Working closely with internal staff, customers and suppliers.

    You will effectively handle and manage incoming calls from our customers. You will update customer information on our database and will document all call information by following procedures. This post requires working in a fast-paced environment, managing several tasks at once, keeping all parties informed and working closely with stakeholders., Level 1 Functional Skills in English.

  • Level 1 Functional Skills in Maths.


    • Apprentices will also work towards and take the test for Level 2 English and Maths prior to taking the End Point Assessment.

    For the End Point Assessment (EPA) apprentices will undertake a showcase (including an interview), a practical observation, and a professional discussion.

    Upon successful completion of this Apprenticeship, apprentices will be able to join the Institute of Customer Service as an individual member at a professional level., Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Accuracy, Good multi-tasking skills, High level of dedication, Able to work within deadlines, Flexibility for shift patterns, GCSE or equivalent English and Maths (Grade 4/ C (L2 Functional Skills)) Desired, If a potential apprentice does not currently meet the entry requirements, they will need to attend additional Functional Skills English and Maths sessions alongside their apprenticeship. Sessions may be held on a different day. Applicants who are currently undertaking or sitting GCSEs should include their predicted grades on their application. If successful for this position, you will be offered a conditional place on the apprenticeship, subject to you meeting the entry requirements listed above. You will receive 33 days of paid annual holiday (including bank holidays). The office is closed between Christmas- New Year. You will receive a discount on company products and you will receive regular line management support with training opportunities.

    First Home Improvements (England) Ltd traces its roots to the early 1970's, when its original owners Debbage & Tubby started to develop the company's existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. "We are big enough to cope and small enough to care". All of our uPVC units are sourced from quality assured suppliers. First Home Improvements (England) Ltd engages more than 650 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen, through to skilled installation teams. All of our products come with a 10 year warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) for the general public, and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident, it is always the result
    of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements (England) Ltd we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience