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Customer Service Agent (Enterprise Team)

DNA Payments

Customer Service Agent (Enterprise Team)

£24000

DNA Payments, West Carr, City of Kingston upon Hull

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c217b7a173c44c5d9f80672058c882de

Full Job Description

  • Responding to customers' queries via telephone, email and online chat.

  • Dealing with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, ordering stock.

  • Achieving your KPI's and SLA's to provide our customers with the highest level of customer service and support.

  • Working on systems such as Salesforce, online telephony platforms and other software to support our customer base.

    Troubleshooting and root cause analysis within a similar industry would be an advantage

  • Exposure to the products and systems we use would be an advantage. (GEMS/TMS/PAX Store/Noetica/VeriCentre/VHQ/OCC/Salesforce/ODIN/Kibana)

  • Ability to take ownership of customer cases/ escalations and handle through to resolution.

  • Experience of working in a fast paced, business to business environment working successfully within SLA's and deadlines., Previous experience in a customer service/ call centre role would be advantageous. Call centre experience is not mandatory.

  • An interest in business and providing the highest level of customer service.

  • A willingness to learn and be accountable for your success and development.

  • Previous exposure to our operating systems would be an advantage but full training and support will be given.

  • Good communication and listening skills.


    • What you'll need to succeed
  • A keen interest in people, business, and technology.

  • High level written, communication and listening skills are essential.

  • Previous exposure to our operating systems would be an advantage.

  • A passion for client outcomes.

    You'll work with a collaborative team and will join a fast growth fintech where you'll get the chance to learn and develop. If that's not enough you also receive the following benefits.

  • Life Assurance

  • Private Medical

  • Income Protection

  • Ride to work

  • Access to Self-Learning Platform

  • Workplace Pension

  • 25 days holiday per year