Customer Service Agent
DSV
Customer Service Agent
Salary Not Specified
DSV, Swadlincote, Derbyshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 8c6fa97e3ece453cb3755fa9bdb1a886
Full Job Description
- Input of Bookings from Customers
- Customer liaison
- Partner liaison
- Key account management
- dealing with queries and complaints Dealing with internal departments to resolve customer issues
- Ensure customers' needs are met
- Client retention
- KPI production Possible
- Customer Service facilitation tasks
Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous - Be Customer focused with dedication in your service delivery to meet Customer needs.
- Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Have strong attention to detail, accuracy, and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
- Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms. - A role in a successful, dynamic company
- Be a part of a strong team of performance driven colleagues
- Competitive salary
- Great future career prospects for advancement
- A professional working environment
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.