Customer Service Advisors - German Speaking
ATR
Customer Service Advisors - German Speaking
Salary Not Specified
ATR, Preston, North Tyneside
- Full time
- Temporary
- Remote working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a597eb40bb5f4d9ea0af23dad497d11f
Full Job Description
- Making travel reservations and handling enquiries via the telephone, email, chat and other web response solutions. in order to fulfil customer requirements
- Providing an excellent and professional customer sales and service experience.
- Be first contact for the resolution of customers and client's queries, requests, orders and complaints
- Proactively contact existing and potential customers with the aim of up-selling products
- Match and sell products or services to customers by cross or up-selling to appropriate products.
- Hours are between 8.00 a.m. and 8.00 p.m. including weekends (rota pattern will be 5 days out of 7)
Applicants must be fluent in both German and English languages. - We have both full and part time roles available form 16 hours, Applicants Must be fluent in both English and German- applicants who do not have these skills will not be considered for the role.
- Have an excellent telephone manner with a clear speaking voice
- Possess excellent communication skills
- Have the ability to engage the customer
- Have excellent data capture skills
- Have the ability to work well in a team
- Be flexible to work at all times in the contact centre, including evenings and weekends - We have part time hours available up to 16 hours and full time hours up to 35 hours
The offer of a permanent job role after an initial temporary period - Pay rise to when you start your permanent contract
- Free travel on completion of temporary period
- Discounted travel for friends and family
- Free onsite parking
- Regular annual pay reviews
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