Customer Service Advisor

We're seeking a compassionate individual to join our team at Age UK West Sussex, Brighton and Hove as a Customer Service Advisor. In this role, you'll be an integral part of a team that serves as the first point of contact for our organisation, assisting people with their inquiries, providing information, signposting, and resolving queries efficiently over the phone and via email., · Serve as the initial point of contact for the organisation, offering assistance to individuals with their inquiries.

· Provide accurate and timely information to callers and email correspondents.

· Guide individuals to relevant resources and services within the organisation or external partners.

· Resolve queries efficiently and effectively, ensuring a positive experience for all clients.

· Collaborate with team members to ensure seamless service delivery.

· Maintain accurate records of interactions and outcomes., We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.

Equality, Diversity and Inclusion

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Age UK West Sussex, Brighton and Hove.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best. so please contact us should you require any adjustments to allow you to apply/undertake your role.

· Excellent communication skills, both verbal and written.

· Empathy and a genuine desire to help others.

· Strong problem-solving abilities and attention to detail.

· Ability to work effectively in a fast-paced environment.

· Proficiency in using phone and email systems.

· Previous customer service experience is desirable but not essential.

This is a hybrid position and can be based from any of our centres (Bognor Regis, Haywards Heath, Horsham or Brighton), with the option to work from home on a regular basis. With convenient hours from 10am to 3pm or 9.30am-2.30pm, Monday to Friday, this position offers flexibility for work-life balance., At AUKWSBH we value our people and as such our staff benefits include:

· Flexible Working Option

· Ongoing professional training and development

· 28 days annual leave plus bank holidays (pro-rata for part time staff)

· Eligible for Blue Light discount scheme

· BUPA Employee Assistance Programme (EAP)

· 4% auto enrolment pension with Life Assurance

About AUKWSBH

We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.