Customer Service Advisor

Experian Information Solutions, Inc.

Customer Service Advisor

Salary Not Specified

Experian Information Solutions, Inc., The Park, City of Nottingham

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: be5357353111419d915f0f6ac705a82b

Full Job Description

We are currently recruiting for a crucial Customer Service Executive position within our Background Checking team, based out of our Nottingham office. This is a great opportunity to be part of an integral team within Experian and to advance both your customer service and administration skills, as well as starting on a career path that offers fantastic career progression and learning opportunities.

You will ideally have a track record of excellent customer service skills, which you will combine with outstanding communication skills to support our clients and customers throughout their employment screening journey.

You will be responsible for conducting a number of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information. Working closely with your team, you will blend together a natural ability for problem solving and a keen eye for detail and making accurate decisions.

We are offering the chance for you to build a career within the Customer Services sector, working alongside a friendly team where you will learn new skills and have the opportunity to work your way up within a renowned business.

  • Confident, enthusiastic and motivated using a flexible approach to working practice including the ability to roll your sleeves up and get involved in everything

  • Excellent judgement and the ability to discreetly handle confidential / sensitive information

  • Good time management, including the ability to juggle multiple tasks and re-prioritise based on urgent needs

  • Willingness to learn and be part of a team but also works well on their own

  • Always working with an approachable manner

    Discover the Unexpected


  • Experian is the world's leading global information services company. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped economies and communities flourish - and we're not done.

    Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference., Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people first approach.

    Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

    To learn more about our culture and what it's really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1