Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice and guidance on treatments through excellent customer service practices. You will interact with our customers in all aspects, including rescheduling treatments and recommending appropriate solutions to achieve a wonderful lawn. You will also regularly communicate with our network of Lawn Operatives.

Main duties:

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service.

Provide advice and guidance on all GreenThumb treatments.

Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate.

Onboard new customers.

Reschedule treatments for customers.

Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy.

Aim to recover any customer expressing dissatisfaction.

Ensure accurate records are kept and maintained.

Work collaboratively as a team to ensure all KPI's are met.

Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours.

Communicate and liaise effectively with all departments to ensure a customer centric approach.

Continue to learn about lawncare and GreenThumb's products and undertake any training that enhances the skills of the role

Superb verbal and written communication skills.

Ability to work individually and as part of a team.

A flexible and proactive approach to work.

Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory).

Proven experience in providing high quality Customer Service.

Handling and resolving customer complaints.

Customer Retention.

Working in a target driven environment.

Contact Centre experience would be an advantage.

• Must be eligible to work in UK


If you think you fit the criteria and would like to work for a forward-thinking business, why not join us by clicking "apply" below - we want to hear from you!

You may have experience of the following: Contact centre, call centre, customer services, customer experience, sales, call handler, customer assistant.

GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cashback scheme, including online GP and Physio, counselling and support service, and well-being discounts
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Cycle scheme
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown