Customer Service Advisor

The role will sit within the Customer Operations department, which delivers a range of customer services through front line teams and specialist teams for our residents. This includes the corporate Customer Service Centre, income collection, Right to Acquire and staircasings, allocations and resident management and rent Usecharge setting. Customer Operations also provides legal services to the organisation.

Ideally in this role you will assess and resolve a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact.

We are looking for someone with:

• Demonstrate an excellent standard of numeracy and literacy.


• Excellent customer care and communication skills both oral and written.


• Possessing resilience.


• Ability to learn and apply a wide range of skill sets to satisfy a broad range of customer needs using different channels.


• Working within tight statutory constraints in a high-pressure environment.


• Ability to build excellent relationships across the business with all relevant stakeholders.


• IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems.
  
  One Housing, is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.


We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us., We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.


• Competitive pay & generous pension


• 28 days holidays plus bank holidays


• Flexible working options available


• Investment in your learning, personal development and technology


• A wide range of benefits