Customer Service Advisor

To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction.

Your role as a Customer Service Advisor at Mayflower:

• To be a strong contributor to the overall success of the business.


• Ensure that all you deliver has the customer at the heart of any interactions.


• Always remain patient and attentive, communicating clearly and positively.


• To ensure all customers are dealt with professionally and in a timely manner and the customer is kept always updated with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction.


• Setting up customer contracts on the system with correct pricing.


• Support Account Managers with customer queries.


• Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets.


• A strong continuous improvement approach always searching for ongoing improvement in products, service and processes to improve customer service.


• Focus on the root cause of problems to identify ways of solving them effectively and preventing further problems occurring.


• IT Literate
  
  Love helping customers? Computer literate? Reliable? Looking for a stable career in an established, successful company? You're just the kind of person we're looking for!
  
  Pulled from the full job description


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• On-site parking, Great basic salary and excellent benefits


• Great hours Monday to Friday, no evening or weekend work


• Full Time, permanent position (40 hours per week)


Based in or near Woolwich? Enjoy helping customers? Looking for a career rather than a job?

If you answered "Yes" to the above, this is the role for you. We are looking for the right person to join us as a Customer Service Advisor at our Mayflower Operations Centre. Let us tell you why you will love it here…

So why Mayflower? As well as being a great place to work, it's a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow.,
• A good basic salary


• No weekend or evening working - great hours Monday to Friday (40 hours a week)


• You'll work in our Mayflower Operations Centre with excellent opportunities to develop your career here.


• Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training.


• 23 days holiday plus bank holidays.


• Buy / Sell holiday scheme after completing a successful probationary period.


• Amazing employee discounts with major supermarkets and retailers with phsPerks.com


• Free Parking onsite so no parking costs


• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…