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Customer Service Administrator / Order Processor

Foilit (Northampton) Ltd

Customer Service Administrator / Order Processor

Salary Not Specified

Foilit (Northampton) Ltd, Northampton

  • Part time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 13 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9628c8cda9384f1492c34e50cfe1203d

Full Job Description

  • Data entry using Line 50, Sage Manufacturing, Excel and Word

  • Maintenance of product records within Sage

  • Offering administration support within a factory environment

  • Providing scheduling information and support to customers

  • Ordering materials and following up with suppliers

  • Answering, transferring, and managing telephone calls

  • Organising various production paperwork forms for the running of day-to-day business

  • Filing of general office & production documents

  • Basic Office duties & Ad hoc tasks including cleaning of office.

  • Additional ad hoc tasks that the company deems necessary.

  • Creating various simple word & excel documents to accompany production paperwork.

    Basic knowledge of Sage is preferred.

  • Have good communication skills.

  • Able to work consistently.

  • Able to work in a fast-paced environment.

  • Show accuracy and attention to detail.

  • GCSEs above Grade C for English, Maths and I.T

  • Be willing to learn new processes and procedures.

  • Be comfortable working directly with managing director.

  • Be comfortable working in both small office & factory environments.

  • Polite confident telephone manner

  • Basic knowledge of stock control is an advantage.

  • Basic knowledge of Microsoft Outlook or similar

  • Basic knowledge of Word

  • Intermediate knowledge of Excel


  • Onsite training with support throughout the working day.

  • Safety shoes supplied.

    Working Hours:

    • Monday - Friday 9:30-16:00 with 30min unpaid lunch break
    (Foilit Npton is open to changing these working hours for the right candidate)
    30 hours per week with the opportunity of more hours during busier periods
    28 days holiday pro-rata (minus bank holidays)
    Christmas Shutdown
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