Customer Service Administrator

The Customer Service Administrator (CSA) reports to the IT Support Team Leader and works as part of a team to provide ongoing support to all CAP customers. They will offer support to the wider technology team as they go about tackling a wide array of issues whilst the Customer Service Administrator deals with essential contact, troubleshooting, triage and admin tasks.,

• Supporting the IT Service Desk personnel on customer issues to achieve resolution within agreed SLA's.


• Perform IT Service Desk administration tasks. Perform essential contact, troubleshoot and triage on most issues where possible, enabling the wider technology team to effectively progress issues to resolution


• Producing clear and concise documentation for user training, FAQ's and for on-going support requirements.


• Ensuring equipment is up to standard, organised and that any resources we loan out are returned when it should be.


• Assisting in the completion of IT Service Desk initiatives & projects, as required.


• Willingness to work outside of core hours as maintenance tasks dictate.
  
  A keen interest in technology


• Ability to develop relationships with in order to serve staff and customers


• Ability to follow instructions


• Ability to solve problems, make quick decisions and to work in an organised proactive manner


• Ability to understand data, situations, technical phrases and complex discussions quickly


• Ability to work accurately, efficiently and with a high attention to detail Ability to work well as part of a team within the wider Tech department


• Ability to work well under pressure. Excellent communication and administration skills at all levels Technically minded and adaptable


Educational requirements

GCSE level education, including Maths and English (C or above)

HND or equivalent vocational training

You are advised to submit your completed application form as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.