Customer Service Administrator
Howden Group Ltd
Customer Service Administrator
£24333
Howden Group Ltd, Gloucester
- Part time
- Permanent
- Remote working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: fb8a9c4c725a41c583bcd326694ecd9b
Full Job Description
- Primarily you will be responsible for accurately submit the information gathered and update systems.
- Preparing and sending out via portal, email, or post client documentation.
- Working with colleagues and Insurers to make sure our client's policies can be submitted correctly and put on risk.
- Champion and drive a strong culture of compliance and regulatory principles
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Proactive approach with the ability to manage and prioritize own workloads productively. - Professional attitude
- Confident user of computer systems and following processes and procedures
- An eye for detail
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. - Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Critical Illness Cover
- Subsidised Private Medical Insurance
- Option to work up to 3 days from home a week
- 23 days holiday, rising to 25 with service (plus public holidays)
- Increased maternity/paternity pay with service
- Regular paid social events
- Perk Box - High Street Savings, Discounted Memberships and Freebies.
- Scottish Widdows Employee Assistance Programme
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician
- Flexible Benefits
Part Time - 16 hours per week
4 hours per day, 4 days a week ( Monday, Tuesday and Friday and then either Wed or Thursday off) - any shift time works. Friday is an office working day.
OPERATIONAL OPENING HOURS - 08.45 - 20.00 Monay - Friday, 09.00 - 14.00 Weekends.
Working patterns to be discussed further during the first part of the recruitment process.
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Working for Howden Life and Health couldn't be better.
Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.
We are a Life and Health Insurance Broker., we take pride in offering an unrivalled service to our clients and partners. We continue to grow and having recently taken on a new contract creating several opportunities available across the business including our highly regarded and client focused customer service team.
Benefits
Basic Salary of £24,333 per annum
Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification