Customer Service Administrator

As our Customer Service Administrator, you will be responsible for assisting the Customer Service department to ensure smooth running and best use of resources as appropriate. You will primarily assist in the logging and monitoring of quality Inspection issues to support both the Customer Service and Build teams to drive these works to resolution.

We are pleased to say, this role can accommodate agile working arrangements.,

• Log QI issues, Home Tour snags, Legal completion snags and any other defects or issues on CRM/Defect System


• Ensuring the Keys system is kept up to date and data is entered accurately


• Log responses inclusive of closing jobs and adding booked dates to Keys system


• Log certificates on Keys system (electrical/ gas safe etc)


• Undertake general administrative tasks


• Maintenance/filing of development plot files


• Work in partnership with other departments within the business


• Log QI issues, Home Tour snags, legal completion snags and any other defects or issues on CRM/Defect System


• Process orders for uniforms and materials


• Complete and file legal completion documentation


• Notification to utilities and local authorities of new ownership


• Process invoices and obtain and collate all backup documentation and evidence required


• Keep purchasers, Area Customer Service Managers, Customer Service Technicians and Subcontractors up to date at all times as appropriate.


• Offer support where required within department as advised by management team
  
  Previous experience in a Customer Service role either directly or within a customer focussed environment


• Experience in working in a fast paced, changing environment where priorities can change daily


• Excellent communications skills


• Ability to work on their own initiative


• Excellent organisation skills


• Problem solving and decision-making skills


• A polite, tactful, and assertive attitude


• Patience and calmness under pressure


• I.T literate


• Excellent administrative skills


• Experience of using KEYS and Coins
  
  At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.
  
  Competitive basic salary and annual bonus


• Up to 33 days annual leave plus bank holidays


• Private Healthcare


• Competitive contributory pension scheme


• Life assurance - 4 x your annual salary


• Share incentive schemes


• Employee rewards portal with many more benefits…