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Customer Service

Irlam Associates

Customer Service

£25126

Irlam Associates, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 447bfcca940247dabc1079f23d57c556

Full Job Description

We are looking for Passenger Assistants at Bristol Airport to assist us with our airside operations!, To assist passengers requiring special assistance throughout their airport journey.,

  • Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate

  • Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points

  • Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

  • Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

  • Assist passengers that are transferring flights

    Previous experience of primarily working within Customer Services ideally in a customer facing role

  • The ideal candidate will have excellent communication skills

  • Must have the right to work in the UK

  • Must pass a DBS check

  • Must be able to provide 5 years reference information, customer service: 1 year (preferred)

    Pulled from the full job description

  • Company pension

  • Cycle to work scheme

  • Employee discount

  • Free parking

  • Matching gift scheme

  • On-site parking, SALARY: £12.08 per hour!


    • Shift patterns: Various Shifts Available - 4 on 4 off, meaning you only work half the year!, We're proud to offer a great range of benefits including:
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

  • Mental Health support and Life Event Counseling

  • Get Fit Programme

  • Financial and legal support

  • Cycle to work scheme

  • Access to Lifeworks, our innovative employee app where you can find:

  • Perks: discounts, gift cards, cashback, and exclusive offers

  • Life: Search for resources and tools on topics ranging from family and life to health, money and work

  • Support: Online chat or telephone service for urgent support in a crisis


    • Job Types: Full-time, Part-time

    Pay: £12.08 per hour

    Expected hours: 40 per week,
  • Company pension

  • Employee discount

  • Free parking

  • Matching gift scheme

  • On-site parking


    • Schedule:
  • Day shift

  • Night shift

  • Overtime

  • Weekend availability