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Customer Sales Advisor

Whittard of Chelsea

Customer Sales Advisor

£23926

Whittard of Chelsea, Caldecott, Vale of White Horse

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 2 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: cc175c9497324fe4a03a26fbf3c4be5f

Full Job Description

  • Answering customer service queries via phone, live chat and email and responding politely, quickly and efficiently

  • Using sound judgement and taking decisions within established procedures for each service request to maximise customer satisfaction

  • Meet SLA target for email response, email resolution and customer satisfaction rating

  • Brand Ambassador for the company.

  • Taking orders over the phone on behalf of customers

  • Sharing of product knowledge in order to upsell products

  • Making realistic customer commitments and follow through each transaction to full completion - keeping the customer and other internal departments informed at all times

  • Logging customer service queries and reporting to the business within agreed timeframes

    Minimum grade B in GCSE English and Maths

  • Customer Service experience either in call centre or retail environment

  • Great Communicator - spoken and written

  • Strong team player

  • IT literate

  • Good attention to detail

  • Able to work to, and be motivated by, quality control targets

  • Strong organisational skills

  • Able to use initiative to prioritise and solve enquiries

  • Able to thrive in a fast-paced environment

    At Whittard, we're passionate about bringing luxury tea and coffee to our communities. We've been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Customer Sales Advisor role is an exciting opportunity to be part of this journey with the Customer Service team at our Milton Park offices.


    • You'll work with the Customer Service Team to provide a first class customer experience via phone, email, live chat and social media; managing customer orders, concerns and complaints in line with company SLAs.

    If you're a customer focused individual with a passion for our products, this is the role for you! Apply below.

    Please note this role is hybrid and you will be based in our Milton Park (OX14 4SH) office 3 days a week.

    This is a fixed term contract for 3 months, however there may be the potential to extend.

  • Generous holiday allowance + enjoy your birthday off

  • Up to 50% store discount on Whittard products.

  • Monthly product allowance.

  • Auto-enrolment Pension scheme.

  • Access to our wellbeing portal and Employee Assistance Programme

  • Flexible working opportunities.

  • Selection of family friendly benefits.


    • … And much much more!

    Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences.

    Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand