Customer Resolution Advisor x2

You will be part of our Resolutions team in our Customer Services department and play a key role in shaping our future.

In this role you will take ownership and responsibility for finding swift and effective solutions to a wide range of complaints received from customers and other stakeholders; investigating these issues in full.

You'll be a complaints champion; providing excellent customer service and helping to improve our standards by working with colleagues collaboratively to identify and fix root cause issues.

You'll be assisting the Customer Resolutions Manager to embed our complaints policy and procedures; ensuring these are understood, embraced and followed by all colleagues at Golding Homes.

More about you. What can you bring?

We are looking for an individual who has experience working in Social Housing and Customer Service. You will be passionate about providing outstanding customer service and will ensure you deal with complaints through to the end solution. You will have excellent communication and influencing skills as well as a strong attention to detail.

We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

You will enjoy a 37 hour working week and earn an annual salary of £30450 dependent upon your knowledge, skills and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

You will need a basic DBS check for this role.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You'll get:

28 days annual leave per year (plus bank holidays)

Company Pension contribution and life assurance

Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

An annual Wellbeing Fund