Customer Renewals Associate, Level 2

We have an exciting opportunity for a Customer Renewals Associate to join our HCM (HR & Payroll) Renewals team. Working closely with a Renewals Manager, you'll be at the forefront of delivering exceptional customer service, retaining our valued clients, and bolstering our company's reputation to drive sales. Your focus will be on migrating our existing Payroll customers onto our innovative Staffology product.

As a Customer Renewals Associate, you'll be the friendly face of our company, dedicated to providing top-notch service to our clients. From offering quotes to handling inquiries, you'll ensure our customers feel supported every step of the way. With a knack for negotiation and problem-solving, you'll play a crucial role in maximising our revenue while maintaining our commitment to outstanding service.

Please note: This position offers a 12-month fixed-term contract. While remote working is supported, occasional travel to our Manchester or Slough/Heathrow Approach offices may be required for training purposes.

What will you be doing?

Your day-to-day responsibilities will include:

• Providing dedicated and friendly service to all customers, offering quotes, and assisting with inquiries.


• Maximising IRIS's revenue while delivering exceptional customer service and adhering to company policies.


• Taking ownership of customer inquiries until resolution, providing timely and effective support.


• Communicating quotes and recommending suitable options to meet customer needs.


• Responsively addressing customer inquiries via email or phone, ensuring timely acquisition and communication of all necessary information.


• Managing the renewal request system and ensuring timely processing of renewals.


• Engaging in telephone account management and fostering strong customer relationships.


• Staying updated with product developments to maintain a satisfactory level of product knowledge.


• Providing proactive customer communications and monitoring customer activities.
  
  A proven track record in customer-facing roles.


• Proficiency in IT, particularly Microsoft Outlook and Microsoft Office Suite.


• Prior experience in Sales or Account Management roles (desirable).


• Previous work experience in HR, Recruitment, or Payroll sectors (desirable).


In addition to these skills and experiences, we value candidates who are energetic, highly motivated team players committed to delivering exceptional customer service. If you're diligent, detail-oriented, and eager to advance your career within a thriving organisation, we encourage you to apply as soon as possible.

As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It's vital these mission-critical functions work first time, every time.

That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

Generous holiday allowance