Customer Relations Manager

We are recruiting an experienced and proactive Customer Relations Manager to join our team at our newly-built, luxury care home, Burford House in Chorleywood, Rickmansworth.

The successful candidate will be responsible for marketing our luxury care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.

You will work closely with the Home Manager, Head of Sales and Group Marketing Manager to generate enquiries, convert them into resident admissions, and ensure our residents' moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.

We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.

Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.,

• Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand


• Write and implement an effective localised marketing and sales plan for the care home


• Arrange local events to help promote the care home and raise the company profile


• Generate enquiries and manage the sales process to drive occupancy


• Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner


• Maintain social media platforms to ensure we are engaging with our local community


• Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives


• Work closely with the Home Manager, Marketing team and other departments across the group
  
  The right to live and work in the UK


• Clean driving licence and access to a vehicle for business use


• Previous experience of sales and marketing within the care industry


• Understanding of fee sources and structures in the care sector


• Excellent verbal and written communication skills


• A proactive, positive and professional approach


• Commercially focused with excellent customer service skills
  
  Salary: £34,000 to £36,000 plus commission for sale of beds, Very competitive salary plus commission for sale of beds


• 25 days annual leave plus bank holidays


• Paid induction and ongoing training


• Refer a friend scheme with cash rewards


• Free DBS check (refunded once probation has been passed)


• Free parking


• Pension scheme


• Access to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores